Shipping & Returns

Shipping:
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate best shipping mode and cost according to your order and destination and will revert you with full payable invoice. Customers may choose to have their parcels shipped on express courier.

If for any unforeseen reason an item becomes temporarily unavailable for immediate shipping, you will be notified via phone and/or e-mail.

Please ensure you supply us with a delivery address that is both valid, and where someone will be available to sign for your parcel. We use either Recorded Delivery, or a Courier, depending upon the weight of the items dispatched. We will not be responsible for attempted deliveries due to no one being available. In these cases, items can be returned to us if you do not contact the courier to arrange re-delivery or collection. Where such orders are returned to us, we will impose all necessary costs we incur before redelivering your order.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Thanks!


Returns Policy:
You may return unused, unopened, with tags items within 7 days of delivery for a refund. You have to pay shipping, packing and return shipping charges. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within one week after receiving the item back at our office.

Please note, we cannot accept, under any circumstances, the return of any item that has been embroidered or custom printed. We will only accept a return if the item is faulty.

Where items are deemed unacceptable by us for return, we will contact you in writing to advise of our reasons why this may be so. You will be required to make additional payment for the return of any item rejected by us. Refusal will result in your item being held in our quarantined return area until payment is made, or the item collected. We will hold such items for a maximum of 15 days, where after we will dispose of the items without compensation or refund.

Therefore, we strongly recommend that you handle any items you receive with care until you are sure you wish to retain them.

Customers may cancel orders at any time before they are dispatched. Cancellation MUST be in writing. We cannot accept phone cancellations without a written confirmation.

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